Returns
Girlguiding only sells products that we believe to be of exceptional quality and we hope that you are happy with the items you receive from us.
We understand that there may be situations where you feel unhappy with the items delivered to you and we offer a full refund policy.
If you are not absolutely satisfied with your purchase, or if you order a garment that you do not wish to keep, you can return it to us for a refund within 14 days of receiving it, provided you have told us within a reasonable time of receipt of the goods. We will be happy to credit your account or provide you with a refund (excluding postage).
Please complete the form below for a return query or to request a return. We will then provide you with a code to quote on the outside and inside of your parcel so that your return can be processed.
Please see our terms for more information about and eligibility for returning goods.
Are there any items that cannot be returned?
There are a few items that we are unable to exchange or refund unless they are faulty. These exceptions are:
goods made to your specifications or which have been personalised for you
audio or video recordings which have been unsealed by you
newspapers, periodicals or magazines.
What should I do if an item has a fault or is damaged?
If your product has unfortunately arrived damaged, please don't try to return it - just contact us to discuss what to do next by emailing returns@girlguiding.org.uk or call 0161 941 2237.
I want to return an item, but I’ve had it longer that 14 days, what do I do?
Please contact us to discuss what to do next by emailing returns@girlguiding.org.uk or call 0161 941 2237 to discuss your query. Where possible, we will assist.
I brought my items from a different outlet to Trading, can I return it to Trading directly?
In the first instance we encourage you to return to the shop from which you made your purchase. If you are unable to, for any reason just contact us to discuss what to do next by emailing returns@girlguiding.org.uk or call 0161 941 2237.
Any returns made directly to us will require proof of purchase from the original source. If this cannot be provided, we will not be able to assist with your enquiry any further.
Please complete the form below for a return query or to request a return. We will then provide you with a code to quote on the outside and inside of your parcel so that your return can be processed:
You are responsible for the cost of returning any goods to us for refund, except in cases of faulty, damaged or wrongly supplied goods.
Please use suitable packaging appropriate to the size of the returned item. We recommend that you obtain a courier or Post Office receipt when you return the goods.